We accept VISA, MASTERCARD, and AMEX credit cards, cash or check payments, bank transfers, etc.
We offer our services in major European cities such as Paris, London, Rome, Munich, Barcelona, and more.
FAQ : Your questions, our clear answers
What happens if I need my concierge to travel physically more than 4 hours per month (for example, 10 hours per month) ?
No problem, in that case we bill you for 6 additional hours at 90 EUR per hour including tax.
Do I pay more than the recommended public price when booking a service or purchasing a product through my concierge ?
No, you never pay more than the recommended public price when going through your concierge: you pay the recommended public price or a more favorable price negotiated in bulk with the supplier. For certain services such as helicopter, private jet, boat, villa, or hotel bookings, we sometimes receive a commission as a business referrer without that increasing the price you pay.
Can I make a request for a service that is not in your list of examples of services already provided ?
Of course, we will do everything to help you, as long as this request is legal and does not pose any ethical/moral problem for us.
What makes you different from other concierge services ?
We are more like a bespoke shoemaker than renowned industrial conciergeries. We don't operate like them at all: those conciergeries resemble enhanced call centers, with purely telephone (or email) relationships dictated by requests in a CRM.
In practice, we don't seek to use standardized solutions to meet your needs like those players do, nor do we absolutely have to use one of our partner suppliers. We first seek the best possible quality of service and work in an open architecture. Each of our Members is supported by a dedicated concierge with whom real human relationships are established, particularly through "face-to-face" meetings.
Do you guarantee that you will succeed in responding to all my requests ?
No, we cannot guarantee success for each of your requests as our success will of course depend on the time and budget constraints you impose on us. But we guarantee to do everything possible to satisfy you.
What types of clients do you usually work with ?
We usually work for active professionals who want excellent quality of service and access to real expertise in lifestyle (gastronomy, arts, concerts, theater, operas, events, etc.). These Members are generally executive managers, entrepreneurs, wealthy or very wealthy liberal professionals who need to offload certain time-consuming or low value-added tasks. Our concierge services are particularly suitable for professionals who live in Paris or London or who are required to stay there regularly. We operate on a European scale but our Members come from all over the world.
I already have an assistant at the office - how can you be useful to me ?
We are not in competition with your personal office assistant; we complement their services and work hand-in-hand with them. We can be useful to you, for example, if :
– You wish to extend the availability hours of your personal assistant outside of office hours.
– You wish to preserve your personal life by avoiding the use of your office assistant for requests related to your private life.
– You wish to expand the range of available services or the level of expertise of your assistant on a specific subject.
– You wish to increase the help you receive from your personal assistants for a specific period or for a specific project/event by receiving help from several concierges at the same time.
– You wish to use a personal assistant for more complex or heavier projects that require follow-up over several weeks or months.
Why should I subscribe to one of your concierge services ?
We help you generate additional time in your days, free time for your leisure, or more productive work time. We help you reduce stress in your life and give you peace of mind throughout your day. Our concierges go all the way on the missions you entrust to them, they handle every detail, follow up on your behalf, and provide you with regular reports. Their tenacity allows them to complete the most complex projects and heaviest requests on time. You finally multiply yourself effortlessly. Finally, our network of rigorously selected suppliers saves time and ensures quality results.
Should I provide you with my credit card details and if so, will you keep them safe ?
Yes, we need your credit card details to ensure the utmost responsiveness for your booking requests. We use a PCI Compliant partner to store your credit card details and the TLS 1.2 protocol to secure our data exchanges. Finally, all our concierges signed a confidentiality agreement upon joining Unique Paris.
I travel very regularly for business. How can Unique Paris help me ?
Organizing business trips is one of our specialties. We are very experienced in organizing and coordinating tailored professional travel: booking accommodations, transportation, private drivers, restaurants, etc. We provide these services with the utmost rigor and attention to the smallest details.
What is the minimum commitment period for your concierge services ?
All our memberships are for a minimum period of one month, renewable.
What happens at the end of my subscription period to your services ?
One week before the anniversary date of your subscription, you will receive a call and an email offering to renew the subscription for an additional year. If you do not wish to continue, you don't have to do anything; your subscription will be automatically canceled on the anniversary date.
What exactly do you provide to your members ?
As a concierge service, we take care of the different facets of our Members' lives. You can imagine us as high-flying personal assistants for your personal and professional life – capable of suggesting a destination or hotel for your next vacation, booking a hotel or a table in a club for you, finding the best tickets for you for a concert or a theater play, etc. We help you improve your peace of mind in all the little things of your daily life and we provide you with the lifestyle expertise you need. Your life is more fulfilling, more exciting, full of regained serenity.
What is your policy regarding privacy protection ?
Your privacy is protected by our teams with the utmost care. No personal information is shared with a service provider without your written authorization.
Why should I pay for a concierge when I could respond to most of my requests myself ?
Because you need peace of mind and your days cannot exceed 24 hours, as you know. Delegating the most tedious or time-consuming administrative tasks allows you to have more "quality time" for your family and your work.