A client alerted by her housekeeper to an infiltration from her kitchen to the neighboring apartment below asks us for complete handling on her behalf.

Leak diagnosis and search, amicable negotiations with neighbor, insurance declaration, repair/painting quotes, construction follow-up, to avoid stress and disputes.

Certified plumber dispatched the same day for precise leak detection (endoscopic camera, pressure test, expert report). Joint visit with neighbor for amicable contradictory assessment (before/after photos).

Insurance dossier assembled in a few hours (assessment, interim invoices, expertise if contested). Quotes from 3 RGE-certified painting/plumbing companies (tile/bathroom refurbishment, matte velvet paint). Construction coordinated: noise daytime only, final cleaning.

Neighbor compensated, insurance closed, apartment like new – crisis turned into a peaceful relationship.